IT Service CMM – IT Service Capability Maturity Model

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Approach

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The IT Service Capability Maturity Model (CMM) is a five-level scale which allows organisations to measure and improve their IT service delivery capabilities. Each of the levels detail certain best practice process areas that have to be in place before the organisation resides on that level.

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As an organisation implements these best practice processes the organisation moves up to the appropriate level on the IT Service CMM, improving service delivery through the use of better processes.

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No organisations currently run formal accreditation schemes against the IT Service CMM, but there are third-party companies which will visit an organisation and perform a process assessment to judge the maturity of the organisation’s processes.

 

There are various different methodologies you can use to undertake a process assessment. Due to the similarities between the Software CMMI (created by Carnegie Mellon University) and the IT Service CMM, the same methods can be used to perform a process assessment for both.