ITIL - The IT Infrastructure Library

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Approach

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ITIL is a best practice framework for the effective delivery of IT services that add value. ITIL has now become the de facto standard for IT Service Management worldwide.

 

ITIL is centred on the five core publications of the ITIL Lifecycle Publication Suite, each of which addresses a specific area of IT Service Management:

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• Service Design;

• Service Transition;

• Service Operation;

• Service Strategy;

• Continual Service Improvement.

 

ITIL has a series of qualifications available to ITSM professionals, and is also very useful to organisations looking to achieve ISO 20000 certification.